Faculty Profiles

Hillmer, Steve

Professor


226-B Summerfield
University of Kansas, School of Business
1300 Sunnyside Avenue
Lawrence, KS 66045-7585

P: (785) 864-7549
hillmer@ku.edu

Education Ph.D. University of Wisconsin- Madison, 1976 Masters University of Wisconsin-Madison, 1974 Bachelors Drake University, 1971
Academic Areas Decision Sciences
Interests Use of statistical methods in solving of organizational problems Quality management and customer focused operations Statistical process control methods in the control and improvement of manufacturing and service processes Management based upon a systems view of the organization Methods to understand customer's needs
Current Activities Professor Hillmer has been involved with interviewing recruiters to clearly understand the characteristics that these recruiters desire in graduates from the Schools MBA program. The results of this research will be an understanding of the characteristics of an ideal graduate which are most important to firms hiring the Schools students.
Selected Publications Hillmer, S.C., and Kocabasoglu, C., 2007. Improving Quality and Productivity via Stratification: A Call Center Example for Forming Homogenous Groups. Quality Management Journal, p. 19. Hillmer, S.C., Hillmer, B.C., and MacRoberts, G., 2004. The Real Cost of Turnover: Lessons from a Call Center. Human Resource Planning Journal 27, p.34. Lee, J. and Hillmer, S.C., 2003. Estimating the Effect of Parameter Uncertainty in Repeated Sample Surveys. Communication in Statistics: Simulation and Computation 32, p. 367. Hillmer, S.C., 2002. Time Series Regressions. Chapter in Modeling Intraindividual Variability with Repeated Measures Data: Methods and Applications, London: Lawrence Erlbaum Associates, Moskowitz and Hershberger editors. Bell, W.R. and Hillmer, S.C., 2002. Issues involved with the seasonal adjustment of economic time series. Journal of Business and Economic Statistics, 20th Anniversary Commemorative issue, 20, p. 98. Hillmer, S.C. and Karney, D.F., 2002. An Evaluation of the Foundations of Deming’s Management Theory. Proceedings of Eight Annual Deming Research Seminar, New York. Hillmer, S.C. and Karney, D.G., 2001. In support of the Assumptions at the Foundation of Deming’s Management Theory. The Journal of Quality Management 6, p. 317. Hillmer, S.C. and Karney, D.G., 1997. Towards Understanding the Foundations of Deming’s Management Theory. The Journal of Quality Management 2, p. 171. Hillmer, S.C., 1996. A Problem Solving Approach to Teaching Business Statistics. The American Statistician 50, p. 249.