Faculty

Education

Ph.D. Operations and Information Management, University of Connecticut
M.S. Accountancy, George Washington University
B.B.A. Accounting, Soochow University, Taiwan

Academic Areas

Accounting and Information Systems

Interests

Knowledge Management, IT Business Value, Human Computer Interface, Database Management, Business and Web Programming Applications.

Current Activities

Professor Chen received his Bachelor of Business Administration from Soochow University at Taiwan, M.S. in Accountancy from George Washington University, and Ph.D. in Operations and Information Management from University of Connecticut. His current teaching and research interests include knowledge management, IT business value, human computer interface design, database management, and business and Web programming applications. His research work appears in Decision Sciences, Decision Support Systems, European Journal of Operational Research, Journal of Electronic Commerce Research, Journal of Management Information Systems, MIS Quarterly, and international conferences such as AMCIS, DSI, ICIS, and WITS. He enjoys sports and outdoor activities. Andrew and his wife, Lorraine, have three children - Lawrence, Andrea, and Angela.

Selected Publications

“Can Online Wait Be Managed? The Effect of Filler Interfaces and Presentation Modes on Perceived Waiting Time Online,” (with Younghwa Lee and Virginia Ilie) MIS Quarterly, forthcoming.

“Usability Design and Psychological Ownership of a Virtual World,” (with Younghwa Lee) Journal of Management Information Systems, forthcoming.

“Evaluating the Effects of Task-Individual-Technology Fit in Multi-DSS models Context: A Two-phase View,” (with Yucong Liu and Younghwa Lee) Decision Support Systems, 51(3), 2011, 688–700.

“Knowledge Lifecycle, Knowledge Inventory, and Knowledge Acquisition Strategies,” (with Yuhchang Hwang and Raghu Santanam) Decision Sciences, 41(1), 2010,21–47.

“A Model of Service-Oriented Architecture and Firm/Network Performance,” (with Jason Nichols) International Journal of Information Technology and Management,9(1), 2010, 54–74.

“Managing User Relationships in Hierarchies for Information System Security,” (with Mark Vroblefski, Benjamin Shao, and Matthew Swinarski) Decision Support Systems, 43(2), 2007, 408–419.

“Strategies for Effective Web Services Adoption for Dynamic E-Business,” (with Sagnika Sen and Benjamin Shao) Decision Support Systems, 42(2), 2006, 789–809.

“Robust Optimization for Performance Tuning of Modern Database Systems,” European Journal of Operational Research, 171(2), 2006, 412–429.

“Heuristics for Selecting Robust Database Structures with Dynamic Query Patterns,” (with Paulo Goes, Alok Gupta, and James Marsden) European Journal of Operational Research, 168(1), 2006, 200–220.

“Assessing Value in Organizational Knowledge Creation: Considerations for Knowledge Workers,” (with Theresa Edgington) MIS Quarterly, 29(2), 2005, p. 279–309.

“Measurement and Sources of Overall and Input Inefficiencies: Evidences and Implications in Hospital Services,” (with Yuhchang Hwang and Benjamin Shao) European Journal of Operational Research, 161(2), 2005, 447–468.

"Database Design in the Modern Organization - Identifying Robust Structures Under Changing Query Patterns and Arrival Rate Conditions,” (with Paulo Goes, Alok Gupta, and James Marsden) Decision Support Systems, 37(3), 2004, 435–447.

“The Implications and Impacts of Web Services to Electronic Commerce Research and Practices,” (Minder Chen and Benjamin Shao) Journal of Electronic Commerce Research, 4(4), 2003, 128–139.

“A XML Adoption Framework for Electronic Business,” (with Ryan Labrie and Benjamin Shao) Journal of Electronic Commerce Research, 4(1), 2003, 1–14.

“A Query-Driven Approach to the Design and Management of Flexible Database Systems,” (with Paulo Goes and James Marsden) Journal of Management Information Systems, 19(3), 2002, 121–154.

“Query Evaluation Management: Design and Prototype Implementation,” (with Paulo Goes and Ram Gopal) Decision Support Systems, 19(1), 1997, 23–42.